Last Updated: Aug 28, 2026
Our Promise to You
At ARBREST, we believe that customer satisfaction is paramount, and we are dedicated to upholding the highest standards of quality and service. If you are ever unsatisfied, we will do our best to make things right.
30-Day Easy Returns
Your satisfaction drives us. If your ARBREST purchase falls short of expectations, you may return it within 30 days of delivery, subject to the conditions below:
Eligibility for Returns：
Valid proof of purchase;
Returns are accepted within 30 days from the delivery date;
The product must be in like-new condition and in its original packaging;
Returns must include all original accessories and manuals.
Non-Returnable Items
Products damaged due to misuse, neglect, or improper assembly;
Products purchased through unauthorized resellers;
Items damaged through normal wear and tear after delivery;
Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted;
Certain items cannot be returned, exchanged, or canceled, including: clearance items, final sale items, custom or personalized products.
The Refund
Charges for Freight Carrier is non-refundable once the service has been rendered.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. To make the process easier, we can provide a discounted prepaid return label. The cost of this label will be deducted from your final refund amount. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Damaged or Missing Packaging: If the product is returned without original packaging, or if the product is damaged due to improper packaging by the customer, a restocking or damage fee may apply.
Damaged or Defective Items
We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.
Upon delivery, promptly inspect your item and report any damage within 7 days to file a claim. If storing items for extended periods (e.g., during renovations), you must inspect them before moving them into storage, as the 7-day claim window remains strictly applicable. If damage is noted, accept delivery and document "damaged upon arrival" with the carrier's acknowledgment. Please provide clear photographs of both the item and its original packaging. Valid claims will be resolved through standard shipping replacements, partial discounts for minor defects, or local repair reimbursements at our discretion.
Note: All refunds, repair reimbursements and compensation issued under this policy shall not exceed the actual total amount you paid for the order.
Exchanges
We do not offer direct exchanges. If you'd like a different product, please return the original item and place a new order on arbrest.com.
Upon canceling items in your order, the total value of the original discount voucher will not be redistributed. However, the remaining items will retain their initial discount value. Discount codes and vouchers are single-use and non-transferable, except where specified in the Order Change or Cancellation.
Order Change or Cancellation
You can modify or cancel your order within 24 hours (excluding weekends and holidays) and before the item is shipped without incurring any fees, provided the cancellation is initiated within the timeframe permitted by our website.
Refunds Handling Time
Refund-only requests (no return required) will be processed within 3 business days of approval.
Once we receive the return, we will inspect the product to ensure it meets our return conditions. Refunds will be processed within 7 business days after we receive all items at our warehouse.
Refunds will be issued in the original form of payment. For credit cards, depending on your card issuer's policy, it may take up to 3 to 5 business days for the refund to appear on your account.
Return Process
Request a Return: Contact our Customer Support team at support@arbrest.com to request a Return Merchandise Authorization (RMA) number or Return Label. Include your order number and reason for return;
Pack the Product: Securely pack the ARBREST in its original packaging, including all accessories. Include the RMA number on the package;
Ship the Product: For returns within 30 days without quality issues, return shipping costs covered by the customer, which will be deducted from customer’s order amount.
For returns due to quality issues, ARBREST covers 100% of the return shipping costs.
Packaging Requirement
Original packaging is not strictly required for returns; however, customers are responsible for ensuring that items are securely packaged to prevent any damage during transit. Items received damaged due to poor packaging may not be eligible for a full refund.
We strongly recommend keeping the original box and packaging materials for at least 30 days. If the product is returned without original packaging, or if the product is damaged due to improper packaging by the customer, a restocking or damage fee may apply.
Fee Cap: This fee will be calculated based on the loss of value but will not exceed 50% of the product's purchase price.
Proof of Purchase
A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase:
Valid Order Number;
Take photos of items including the Arbrest logo and product label;
Email address used at the time of purchase;
Transaction ID of credit card / PP used at the time of purchase.