Last updated: Aug 28, 2026    

At ARBREST, the dimension and weight of your online purchase are factors that help determine the most efficient delivery method. When you check out your order, we will display the shipping options available for the product.    

Standard Shipping    

ltems will be delivered to your front door via courier (such as UPS or FedEx) , no signature required. These items may require assembly by yourself. We will notify you as soon as the order ships. Please be sure to monitor your emails and the tracking of the package to ensure you can receive the delivery.            

Delivery times may vary due to factors such as weather, holidays, force majeure, carrier delays, or incorrect address information. ARBREST is not responsible for delays caused by these external factors.            

Shipping costs

United States, Canada: Free shipping. Applicable sales tax will be charged based on your state's tax regulations.    

European Union (including Germany): Shipping fees are determined based on your delivery address. Taxes included.    

Processing Time  

Orders are typically processed within 1-2 business days. During peak periods (e.g., Kickstarter campaigns), processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order ships.    

Delivery Time

Once shipped, expect your order to arrive in 3–5 business days.        

Delivery times may vary due to factors such as weather, carrier delays, or incorrect address information. ARBREST is not responsible for delays caused by these external factors.          

COI    

COI is a common insurance requirement for delivery or moving in American apartments. Especially when you need to enter the building or use the elevator, whether COI is required depends on the specific regulations of the apartment. It is recommended that you:            

• Contact the property management to confirm whether COI is required and the specific requirements.            

• Provide the COI document of the apartment. We will communicate with the carrier and provide the corresponding COI as soon as possible, which usually takes 3 working days.          

Warehouse Operating Hours    

• Mon. to Fri.: 8 AM to 4 PM            

• Sat.: 8 AM to 12 PM            

Since we are closed on Sundays, any orders placed on that day (if the products are in stock) will be shipped out gradually starting on the next business day, Monday. Thank you.

Shipping Issues

If your order is damaged, lost, or not delivered as expected, please contact us within 7 days of the estimated delivery date at support@arbrest.com. We will work with the carrier to resolve the issue or provide a replacement.    

Shipping Limitations    

We reserve the right to decline delivery to specific locations for items that we consider to be at high risk of loss or damage, as well as locations that are inaccessible for our home delivery services. Please note that we are unable to deliver to PO boxes or Parcel Lockers as they are typically not suitable for accepting most of the items we sell. Thank you for your understanding.    

Delivery to States（A-Z):    

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North, Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.    

States outside of the shipping range include: Alaska, Hawaii, the Virgin Islands, and Puerto Rico.