Last Updated:Aug 28, 2026     

Warranty Coverage    

ARBREST doesn't just follow your movement; it masters your weight distribution. The moment you sit, you’ll feel the perfect fit. Even after the warranty period ends, our team will still do our best to help with any issues — so you can enjoy truly worry-free comfort, for years to come. Your comfort is our responsibility, and we’re always here for you.    

Warranty Coverage    

• Equipped with an integrated motor system, our chairs come with a comprehensive warranty:            

• Chair Frame (Excluding Electronic Components): 5-Year            

• Electronic Components (Battery, Actuator, and Related Wiring): 2-Year            

• Warrant Period: From the date of purchase, just provide your proof of purchase for verification and we will help you solve all problems. For orders purchased through crowdfunding platforms (e.g., Kickstarter), the warranty period begins on the date the customer receives the product, as verified by the delivery receipt or proof of receipt provided by the customer. (PS: The warranty coverage only applies to manufacturing defects and damages occurring under normal use conditions.)            

Please note that if you purchase directly through us, your product is automatically covered by our warranty. If you purchased through an authorized third-party such as Amazon, eBay, Walmart, etc, proof of purchase is needed for coverage. 

The ARBREST warranty covers:    

Under normal use, if a quality issue arises due to non-human factors (e.g., manufacturing defects), ARBREST will provide free repair or replacement of the defective parts. Modular Components: If modular components such as the base, the seat base with armrests, backrest support bar, backrest, gas lift, or neckrest become defective during the warranty period, ARBREST will:    

• Ship replacement modular parts directly to the customer at no cost.            

• Provide instructional videos to guide customers through the replacement process, ensuring easy and efficient repairs.            

What Is Not Covered    

This warranty does not apply to:    

• Normal Wear and Tear: Natural aging of mesh/fabric, color fading, or pilling.            

• Cosmetic Issues: Scratches, dents, or stains occurring after assembly and use.            

• Misuse or Accidents: Damage caused by improper assembly, modifications, or overloading beyond weight limits.            

• All conditions resulting from the use of a cleaning chemical (alcohol, detergent, etc.) that damages the finish.            

• Commercial Use: Products used in rental or high-traffic commercial environments.            

• Pet-related damage (scratching, biting, etc.).            

• Damage resulting from natural disasters (e.g., earthquakes, floods, fires).            

• Damage caused by extreme environmental conditions (e.g., prolonged exposure to sunlight, high humidity, or corrosive environments).            

• Unauthorized Purchases: Products bought from unauthorized third-party sellers.            

• Issues arising after the warranty period expires (though paid repair services may be available).            

• ARBREST reserves the right to determine warranty eligibility.            

Warranty Limitations  

This warranty is non-transferable and applies only to the original purchaser.

ARBREST is not liable for incidental or consequential damages (e.g., loss of use, property damage).

Claim Process      

To file a warranty claim:    

• Contact us at support@arbrest.com.            

• Provide your order number, purchase date, clear photos/videos ofthe damaged part.            

• Our support team will respond within 24 hours.            

• If the claim is approved,we will send replacement parts or suggest a suitable solution.            

• Alternatively, you may reach us at 844-651-8616 (TOLL-FREE) and provide the details mentioned above to our representative.            

ARBREST will provide replacement parts or a reasonably equivalent furniture item as a replacement for any product defects. In case of replacement, ARBREST cannot guarantee that you will receive exactly the same piece. If your piece is no longer available, a comparable piece of equal value and similar style will be substituted. No cash refund is available and in no case shall ARBREST be liable for more than the purchase price of the furniture or for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to your state. Proof of purchase is required to exchange merchandise or receive warranty service. If any item is repaired or replaced under this Limited Warranty, it will be covered only for the remainder of the original warranty period.